Cloud9

We Care | We Act Together | We Grow Every Day We Do What’s Right | We Solve Problems | We Create Impact

Website LinkedIn 50 employees Cloud9 28-30 Robert Street Brighton, BN1 4AH

Company Overview

Cloud9 is an award-winning, accredited Microsoft Dynamics 365 solutions partner for business applications, specialising in Customer Relationship Management (CRM), Enterprise Resource Management (ERP), Power Platform and AI. In partnership with your team, our team is dedicated to creating impactful outcomes and business change leveraging our proven Inspirational Clarity project methodology that drives quick wins, high levels of user adoption and long term ROI and maturity.

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Case Studies

Name	Description	Link
Business Transformation Stories: Gatwick Diamond Business	A client success story of how Gatwick Diamond Business worked with Cloud9 Insight to deliver a Dynamics 365 Membership CRM. GDB followed a Fast Track methodology designed to achieve results at speed using the powerful out of the box functionality and benefitting from Cloud9 Insights free Membership IP layer for Membership organisations. Their solution provides membership management with real-time reporting and data profiling to drive their membership engagement and satisfaction. Jeff tells us how Cloud9 Insight helped them with “intense handholding” and how Dynamics is now an unnoticed support system for their organisation.
Business Transformation Stories: ClearCourse Partnership	A client success story of how ClearCourse Partnerships worked with Cloud9 Insight to deliver a Dynamics 365 Sales CRM. ClearCourse followed a Fast Track methodology designed to achieve results at speed using the powerful out of the box functionality. Their solution provides lead to opportunity pipeline management with real-time reporting to support their fantastic business growth. Josh tells us how Dynamics works for them and why they didn’t choose SalesForce!
Business Transformation Stories: Enjoy Education	A client success story of how Enjoy Education worked with Cloud9 Insight to deliver a Dynamics 365 Sales and Operational CRM. Enjoy Education followed a strategic project methodology that includes detailed scoping, solution design, integrations with finance and an online portal for their tutors and parents. Kate and Chris tell us how Dynamics 365 works for them and how Cloud9 “Just got it”!
	Direct Commercial (DCL) is a UK-based insurance underwriter specialising in vehicle fleet management. They work with insurance brokers, who sell policies to businesses operating fleets of vehicles, and these brokers become DCL ‘Agencies’ that act as the face of the business to the end client. The Business Development Management Team, who travel the UK identifying insurance brokers who could become new agencies, had no unified tool to manage these interactions. Activities were kept in disconnected tools like Outlook and SharePoint. The Agency Team, who perform due diligence checks and onboarding for new brokers, lacked a centralised system to manage the life cycle of brokers to Agencies. The implementation of the custom Power Apps solution has transformed DCL’s agency management process, delivering a streamlined, integrated, and scalable system. Automated workflows now manage incoming agency applications with greater accuracy and consistency, reducing manual errors and administrative effort. With built-in integration to Outlook, Teams, and SharePoint, the solution also enhances communication, collaboration, and data sharing across the organisation. Direct Commerical: "We recently partnered with Cloud9 to implement Dynamics 365 for Sales across our organisation, and the experience has been a very positive one. We were looking for a partner who not only had a strong understanding of Dynamics 365, but also brought industry know-how, a solid track record, and a genuine commitment to customer service. Cloud9 delivered on all fronts. They quickly earned our trust and confidence, showing that they not only understood our needs, but were also invested in helping us achieve the right outcomes. The team worked closely with us throughout the project, designing and implementing a tailored solution that truly fits the way we work. We felt supported every step of the way. From the initial planning stages right through to after 'go live', the Cloud9 team have been reliable, responsive, and ready to help. It’s been a reassuring and collaborative experience, and we’re grateful for their continued support as we settle into our new system."

Practice & Reach

Applications

Field ServiceSalesContact CenterPower PlatformBusiness CentralCRMCustomer ServiceCustomer InsightsProject OperationsHR

Service Provider Type

Type of Practice

ERPCRMCloudAI

Solution Designations

Business Applications

Industries

Professional ServicesManufacturingNon-ProfitBanking & Financial ServicesConstructionEnergy & UtilitiesMining & ResourcesInsuranceLegalHealthcare & Life Sciences

Countries

United Kingdom

Languages

Not specified

FastTrack Status

Primary Contact

Guy Orridge

Director of Growth