Ingentive

A top Microsoft solutions partner for AI-first transformation

Website LinkedIn Birchin Court, 20 Birchin Lane, London, EC3V 9DU

Company Overview

We are an Elite Microsoft Solutions Partner and a member of the Microsoft Inner Circle, representing the top 1% of Microsoft partners globally for capability, scale and customer impact. Our team holds hundreds of Microsoft certifications and all seven Solution Designations, placing us among the most capable Microsoft partners worldwide. Our vision is to help organisations become Frontier, organisations using Microsoft’s intelligent technologies to work smarter, innovate faster, collaborate better and achieve sustainable growth. Our mission is to rapidly deliver AI‑powered Microsoft solutions that reduce time‑to‑value. We focus on pragmatic, high‑impact implementations that combine automation, embedded AI and deep Microsoft expertise to deliver measurable outcomes quickly. We deliver end‑to‑end Microsoft solutions across: Business Applications: Dynamics 365 Finance & Supply Chain (including Agentic ERP), Contact Centre, and Field Service AI & Copilot: Microsoft Copilot, Copilot Studio, Agentic AI, and integration with OpenAI, Claude, and Gemini Cloud, Data & Platform: Azure architecture, migration and optimisation; Power Apps, Power Automate, Power BI; Dataverse and Microsoft Fabric Security & Governance: Microsoft Security solutions, licence optimisation, and software health checks Custom & Industry Solutions: Bespoke software and industry‑specific solutions We support organisations across commercial, retail, finance, manufacturing, public sector and not‑for‑profit sectors through professional services, managed services and licensing, delivered by 100+ certified Microsoft specialists. We design and deliver AI‑enabled Microsoft solutions that unify operations, improve efficiency, enhance customer experiences and create real, measurable impact. Our Managed Services ensure platforms remain secure, resilient and continuously optimised. We hold G‑Cloud and DOS 7 supplier status and certified in Cyber Essentials Plus, ISO 9001, ISO 14001, ISO 27001, and ISO 27018.

IP Solutions & Accelerators

Name	Description	Link
Accelerated Finance	Accelerated Finance is Ingentive's packaged Dynamics 365 Finance implementation offering, designed to help organisations move from legacy finance systems to Dynamics 365 Finance significantly faster than traditional ERP projects. It combines pre-configured templates, proven delivery patterns, fixed scope options, and AI-assisted delivery methods to reduce complexity, shorten timescales and accelerate time to value.
Accelerated CE	Accelerated CE (Customer Engagement) is Ingentive's packaged Dynamics 365 Customer Engagement offering. Rather than requiring organisations to implement a full CRM suite, it provides fixed-price, fixed-scope deployment packages for individual Dynamics 365 applications including Sales, Customer Service, Customer Insights, Contact Centre and Field Service. The approach is designed to help organisations solve a specific customer engagement challenge quickly while retaining a clear path to automation, Copilot and AI capabilities.

Case Studies

Name	Description	Link
Enhancing accessibility with Microsoft Copilot.	Thera Trust wanted to explore how AI could reduce administrative burden and improve accessibility for colleagues, particularly those with lived experience of a learning disability. With limited budget and a strong focus on inclusion, Ingentive delivered a funded Microsoft Copilot pilot, training and rollout programme. The project demonstrated that AI can do more than improve efficiency—it can increase independence, confidence and participation in the workplace.
Digital evolution using Microsoft Power Apps. Delivering a ‘Vulnerability Tracker’ application and ‘Visitor Expenses’ Portal.	Queen Mary University London wanted to address two challenges: improving its cybersecurity posture and modernising a manual expense process for volunteers, guests and non-staff. Ingentive ran an ideation and prioritisation exercise before developing two Power Platform solutions: a Vulnerability Tracker to proactively identify cyber risks and a Visitor Expenses Portal to streamline expense claims and payments.
Unifying customer relationships with Microsoft Dynamics 365.	Alternative Futures Group (AFG), a large UK health and social care charity, was managing customer relationships, opportunities and business development activity across spreadsheets, presentations and disconnected systems. Ingentive implemented Dynamics 365 Sales, Dynamics 365 Marketing and Power BI to create a single, integrated CRM and reporting platform that gives teams a unified view of customers, opportunities and performance.
Replacing legacy systems using the Microsoft Power Platform.	Anglian Water wanted to replace a slow, legacy Access-based system used to manage missed appointment compensation. The existing process relied on manual emails and offered little visibility into why appointments were being missed. Ingentive modernised the solution using Microsoft Power Platform, automating workflows, improving reporting, and upskilling Anglian Water's internal team through a co-build approach.
Digital transformation using Microsoft Copilot and Artificial Intelligence.	Sustainability First, an independent charity and policy think tank, wanted to improve productivity, strengthen governance, and make better use of organisational knowledge without increasing headcount. Ingentive implemented Microsoft Copilot, established governance controls, configured user access, and delivered training and adoption support. The project focused on helping a small team automate repetitive work, improve information management, and free up time for higher-value activities such as research, advocacy and stakeholder engagement.

Practice & Reach

Applications

Field ServiceSalesProject OperationsCustomer ServiceCustomer InsightsContact CenterBusiness CentralFinanceSupply Chain ManagementCommerceHuman Resources

Service Provider Type

SITraining

Type of Practice

ERPCRMDataAICloudSecurityModern WorkAdvisory

Solution Designations

Business ApplicationsData & AIDigital & App InnovationSecurityModern WorkInfrastructure

Industries

Retail & ConsumerBanking & Financial ServicesLogistics & TransportationGovernment & Public SectorHealthcare & Life SciencesConstructionManufacturingProfessional ServicesTechnologyLegalAerospace & DefenceEducationEnergy & UtilitiesNon-ProfitInsurance

Countries

United Kingdom

Languages

English

FastTrack Status

Yes

Primary Contact

Alistair Clark

Director of Professional Services